Job Description
Administrative Assistant Meineke Auto Repair
We are seeking a highly organized and customer-focused Administrative Assistant to support daily operations at our Meineke Auto Repair shop in Mundelein. The ideal candidate will combine strong communication skills with practical problem-solving ability, ensuring excellent customer experiences while assisting the store team with administrative and operational tasks. This role requires initiative, professionalism, and a willingness to step in wherever needed to help the shop succeed.
Key Responsibilities
- Customer Communication
- Keep multiple customers updated on the status of their vehicle repairs.
- Handle incoming phone calls and in-person inquiries with professionalism.
- Respond to customer complaints with empathy, patience, and solutions-focused communication.
- Operational Support
- Assist in managing daily shop operations as directed by the Store Manager.
- Receive, log, and organize incoming parts deliveries.
- Process returns of unused parts and maintain proper records.
- Order shop supplies and ensure adequate inventory levels for smooth operations.
- Team & Store Success
- Support the shop team by coordinating administrative tasks and reducing bottlenecks.
- Step in to help with other duties as needed to ensure store goals are met.
- Maintain a professional, positive presence that represents the Meineke brand.
Qualifications
- Previous administrative, customer service, or office support experience (automotive industry experience a plus).
- Strong communication and interpersonal skills; ability to remain friendly and professional in high-pressure situations.
- Highly organized, with the ability to manage multiple tasks and priorities.
- Basic computer skills (MS Office, point-of-sale systems, or similar).
- Reliability, punctuality, and a proactive "do what needs to be done" attitude.
Compensation & Benefits
- Annual salary: $50,000 to $55,000 depending on experience.
- Competitive hourly wage based on experience.
- Opportunity for advancement within a growing automotive repair business.
- Employee discounts on auto repair services.
- Supportive team environment.
Job Tags
Hourly pay,