Job Description
General Description The
Asset Protection Service Associate role is to keep their store safe and profitable at all times by executing company programs and investigating any suspicious customer or associate activities or behavior in the store.
Primary Responsibilities: - Customer Service
- Greets and assists customers in finding products and delivers outstanding customer service
- Demonstrates WORTH behaviors consistently
- Partners with other team members when additional support is needed
- Shrinkage & Safety
- Provides a strong visual presence on the sales floor to deter theft
- Drives Electronic Article Surveillance compliance through proper application of Asset Protection standards, including responding, logging and testing the system
- Participates in company Asset Protection and Safety programs and enforce standards as they relate to safety and security
- Maintains, supports and communicates awareness programs in store
- Coaches and trains all associates on the Store Shrink Action Plan
- Maintains a fair and consistent set of standards using excellent judgment and discretion
- Documents significant theft incidents and preventions
- Reports infractions of company policy to Asset Protection and/or store management
- Provides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates, as needed
- Performance Standards
- Supports company shrink and safety initiatives
- Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, and attendance
Core Competencies & Accomplishments:
Results : Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Ownership : Provide great customer service; cooperate and build positive,
inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity : Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
What you get: If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit
About JCPenney: JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.
Job Tags
Hourly pay, Holiday work, Worldwide, Day shift,