Job Description

• Technical administrator performing daily Salesforce administration tasks.
• Manually manage multiple Orgs on the cloud, One Central client production Org, and One Production Org Per Agency.
• Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups.
• Resolve user support tickets for issues as reported in the client support portal.
• Troubleshoot platform and user issues and Conduct root cause analysis.
• Interact with client Enterprise Services Team and Users to solve tickets and perform tasks.
• Identify and gather requirements from users and stakeholders.
• Support team members and monitor user adoption of Salesforce tools in our organization.
• Provide ongoing user training and create training materials as needed.
• Enable Multi-Agency Data Separation, Agency Specific Access and Controls, and Agency Standard Roles & Profiles.
• Maintaining One Central client Production Org.
• Maintaining One Central Sandbox (in the client Org) used to demo generic use cases.
• Maintaining One Production Org Per Agency.
• Providing Production Org Refresh in coordination with Salesforce and agencies.
• Providing Security and User access support as defined by client BPS Configuration Baseline Process.
• Manual reporting of user licensing and their usage related to billing.

• Proven work experience as a Salesforce Administrator or similar role.
• Extensive experience in the administration and maintenance of Salesforce systems.
• Experience in performing Salesforce upgrades, Org Refreshes, and ensuring successful integration.
• Experience with Salesforce Platform experience, Groups configuration, Profile Template configuration, Platform monitoring, Workflow administration, Integration administration, and Process Builder administration experience.
• Exceptional ability to create and maintain Salesforce databases.
• In-depth knowledge of Salesforce products and their functionalities.

• Salesforce certified administrator or Salesforce advanced administrator certification or.
• Salesforce Developer.
• Experience in Implementing custom templates for users, groups, and profiles, Developing workflow, process builders, and forms, Experience in Developing integrations with third-party applications, Implementing migration scripts, and loading data.
• Experience in Implementing custom applications, Implementing third-party applications from the Salesforce App Exchange.
• Experience with PowerShell, Active Directory, Accounts Provisioning and Deprovisioning, Service Now, Messaging, DNS, Enterprise Networking, Azure, O365, IAM, OKTA, BOX, SQL.

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