Desktop IT Specialist - Spanish Bilingual Support Job at Syntricate Technologies, Fort Worth, TX

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  • Syntricate Technologies
  • Fort Worth, TX

Job Description

Required Skills:
  • Support and troubleshoot Windows 10 Operating System related issues
  • Diagnose and resolve system and network related issues on desktops, peripherals and related equipment.
  • Support and troubleshoot Microsoft Office (especially Outlook)
  • Handle and resolve all problems escalated from customer helpdesk in a timely manner.
  • Work with backend global teams to remediate and escalate issues as needed.
  • Make recommendations for desktop performance improvements (and lead their execution)
  • Be responsible for application upgrades and escalated trouble tickets.
  • Provide desktop computing customer service and support.
  • Configure and manage software Package Distribution via SCCM.
  • Create and maintain related documentation and knowledge base.
  • Help keep end users productive through monitoring, maintenance, strong documentation, and fixing issues in a timely manner.
  • Be responsible for monitoring, managing, troubleshooting and maintaining client service quality for remote users via VPN
  • Spanish Bilingual Support is a mandatory requirement

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