Desktop Support Specialist Job at Athene Holding Ltd., West Des Moines, IA

QXplYXBVNHZib0VOZG11TVIrSUlGa3lHckE9PQ==
  • Athene Holding Ltd.
  • West Des Moines, IA

Job Description

We are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. We see every day as a new opportunity to measure ourselves against the best - and then we don't stop until we've set the bar even higher. We're ready to help you achieve more.

Purpose:
Athene is seeking a Desktop Support specialist to join the team! You will provide hardware, software, and mobile support for business and IT users across multiple locations within the organization. Provides resolution & ticket updates based on published SLAs. Receives positive customer feedback regarding problem resolution effectiveness. Proactively documents solutions to build on the team knowledge base.

Accountabilities:
  • Identifies, escalates and makes recommendations for improvement.
  • Communicates to stakeholders regarding status, quality, risks, and operations.
  • Completes and documents break/fix incidents and move/add/change requests.
  • Installs, maintains, and updates PC hardware, software and mobile devices.
  • Tests, configures and troubleshoots within one or more of the above areas.

Qualifications and Experience:
  • Bachelor's Degree preferred or equivalent combination of education & work experience. High school diploma required
  • IT certifications are a plus.
  • On-call rotation for VIP support; 24/7 required.
  • 1+ years of applicable IT experience is a plus.
  • Experience in one or more of the following: troubleshooting PC hardware/software issues for laptops, desktops, and mobile devices; understanding of the Windows 10 operating system.
  • Strong problem solving & analytical skills.

Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene.

Athene is a Military Friendly Employer! Learn more about how we support our Veterans.

Athene celebrates diversity, is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.

Job Tags

Work experience placement, Local area,

Similar Jobs

Mohawk Valley Health System

Registered Nurse Job at Mohawk Valley Health System

 ...evaluating quality patient care. A Registered Nurse provides teaching to patients, families and the public. A Registered Nurses will follow the mission, vision, I-CARE values, policies and procedures of Mohawk Valley Health System. Core Job Responsibilities ~ Identify... 

Yale New Haven Health

Clinical Triage Nurse (RN) Job at Yale New Haven Health

 ...skills in interacting with providers, patients, and families to correctly assess an individual's needs and capabilities in order to successfully...  ...EDUCATION Graduate of an accredited school of Nursing. RN required. Bachelor's or master's degree in nursing preferred.... 

Sunrise

Director of Housekeeping Job at Sunrise

 ...is doing whats right for the resident. For me, thats a big breath of fresh air."- Sunrise Leader At Sunrise, our Director of Housekeeping is responsible for providing overall leadership and management of the housekeeping and laundry operations. RESPONSIBILITIES... 

Harris Teeter

Part Time Cake Decorator Job at Harris Teeter

 ...(2) hours in advance of your scheduled start time so that appropriate arrangements can be made. Prepare and decorate bread, rolls, muffins, pies, cakes, cookies, and other pastries according to recipe by performing the following duties. Check production schedule to... 

Wise Pelican

Customer Escalation Specialist Job at Wise Pelican

 ...Job Title: Customer Insights & Resolution Lead Department: Customer Experience Location: Remote/In-Office (as applicable) Reports To: Head of Customer Success Position Overview Wise Pelican is seeking a detail-oriented and analytical Customer Insights...