Job Description

Brookdale welcomes all applicants interested in working together with our compassionate team of experienced professionals to provide the highest quality of care to every one of our patients. Here at Brookdale, we believe in supporting our valued team members. This philosophy extends beyond our beautiful campus to include an extensive benefits package.

Compensation Range: $80-90K per year

Compensation will be dependent upon geographic region, education, and experience

Our Offer to You!

We are dedicated to empowering our employees with their professional and personal development by providing:

• 401(k) 
• Healthcare benefits
• Vacation and sick days
• Employee referral program
• Employee discounts to various stores, amusement parks, events, etc.
• Continuing education (CE) programs and training
• Weekly training opportunities
• Advancement opportunities within the organization

Job Description

The Director of Patient Experience organizes, develops, and directs the overall operation of the BHT Department to ensure that all clients receive a quality treatment experience. The Director of Patient Experience oversees the facility culture and milieu management to provide quality assurance of their assigned tasks to ensure that the facility operates in a safe and inviting manner. This role will work closely with the Director of Quality Management to maintain consistency, compliance, and an overall customer-service focused, culturally sensitive environment. This role requires very strong organizational skills, initiative, and follow-through.

Responsibilities

• Must be hands-on with a sense of the desired customer-service focused, culturally sensitive environment that we aim to consistently provide.
• Must be able to multi-task and consistently re-prioritize projects to best serve our patients.
• Coordinate onsite and/or offsite activities with other departments as necessary.
• Participate in community planning related to the interests of the facility, services, and needs of the patient(s) and their families.
• Assist in arranging transportation when necessary.
• Attends mandatory staff meetings and trainings.
• Consistency with carrying out rules of the program as established by Discovery Behavioral Health
• Maintain a positive attitude, assisting co-workers whenever possible
• Become familiar with all policies and procedures (Company, State, Federal, and Regulatory)
• Assist in developing and maintaining written departmental policies and procedures.
• Assist in developing and maintaining written

  job description

  s and performance evaluations
• Review, revise, and interpret the departmental policies and procedures when necessary.
• Participate in facility surveys/inspections made by authorized government agencies.
• Review and develop a plan(s) of action for any/all deficiencies noted during survey inspections.
• Perform administrative duties such as completing necessary forms, reports, evaluations, studies, etc.
• Serve on, participate in, and attend various committees of the facility as designated by established policies and procedures.
• Determine departmental staffing needs and assist in hiring the required number of personnel.
• Schedule department work hours (including vacation and holiday schedules), personnel, work assignments, cleaning schedules, etc., to expedite work.
• Counsel/discipline personnel as requested and/or necessary.
• Review complaints and/or grievances made or filed by department personnel.
• Make daily rounds (during varying shifts) to ensure that personnel are performing required duties and to ensure that appropriate procedures are being rendered meeting the facility needs.
• Ensure that the facility is maintained in a clean and safe manner for patient comfort and safety.

This is a full-time position. 

For a virtual tour of the facility, please visit our website at  brookdalerecovery.com.

Qualifications

• Due to the nature of our business, we need a compassionate understanding person with a can-do attitude. A Team player with:
• Bachelor’s Degree required; Master’s degree preferred
• 5 or more years’ experience in a supervisory capacity in a treatment facility setting
• Training in milieu management control practices and procedures is preferred
• Minimum of 5 years in sobriety (when applicable)

Not sure if you meet all the

qualifications

? Apply anyway! To provide truly innovative care, we need to have a diverse team around us. That’s why Discovery Behavioral Health is committed to creating an inclusive environment. If you find yourself meeting some but not all the above, we’d be happy to consider your application.  

Additional Information

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin. 

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/ 

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.

Job Tags

Holiday work, Full time, Remote job, Shift work,

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