Director Patient Experience Job at CommonSpirit Health, Phoenix, AZ

QkQrY28wVW1hNGtIZVc2TVIrQU5IRXFCclE9PQ==
  • CommonSpirit Health
  • Phoenix, AZ

Job Description

Overview:

Located conveniently in the heart of Phoenix, Arizona, St. Joseph's Hospital and Medical Center is a 571-bed, not-for-profit hospital that provides a wide range of health, social and support services. Founded in 1895 by the Sisters of Mercy, St. Joseph's was the first hospital in the Phoenix area. More than 125 years later, St. Joseph's remains dedicated to its mission of caring for the poor and underserved.

We are extremely proud to be a nationally recognized center for quality quaternary care, medical education and research. St. Joseph's includes the internationally renowned Barrow Neurological Institute , , Cancer Center at St. Joseph's , Ivy Brain Tumor Center , and (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics, neuro - rehabilitation, orthopedics, and other medical services. St. Josephs is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day, approximately 20 percent of the hospitals patients have traveled from outside of Arizona and the United States to seek treatment at St. Josephs.

U.S News & World Report routinely ranks St. Joseph's among the top hospitals in the United States for neurology and neurosurgery. In addition, St. Joseph's boasts the Creighton University School of Medicine at St. Joseph's, and a strategic alliance with Phoenix Children's Hospital.

St. Joseph's is consistently named an outstanding place to work and one of Arizona's healthiest employers. Come grow your career with one of Arizona's Most Admired Companies .

Look for us on and follow us on .

For the health of our community ... we are proud to be a tobacco-free campus.

Responsibilities:

Job Summary:

Ensures that Dignity Health (Service Area) delivers on our promise for Humankindness and Improves Patient Experience. Works in partnership and collaborates with service area facilities to ensure the service area meets or exceeds the patient experience goals as measured by voluntary surveys as well as the federal and state required patient experience surveys (CAHPS)

Key Responsibilities:

  • Implements the system strategy and direction for the facility to drive the culture tactics processes and feedback for patient experience.
  • Reviews patient experience data and feedback to facilitate understanding of patient experience and synthesizes patient experience feedback and the identification and implementation of improvement strategies to achieve patient experience goals.
  • Supports local patient experience committees or teams education of patient experience results to hospital staff and facilitation of improvement initiatives.
  • Provides facility executive team with understanding of the patient experience and their impact on results.

Qualifications:

Education and Experience:

  • Bachelors degree or a combination of education and/or additional job related experience in lieu of the degree.
  • Minimum of three (3) years experience in related field.
  • Minimum three (3) years management experience.

Licensure:

  • None specified.

We offer great benefits to support you and your family, including:

  • Medical/Dental/Vision Insurance (no premium option for employee benefits)
  • Flexible spending accounts
  • Matching 403(b) retirement program
  • Fully Funded Pension Plan
  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Mental Health Benefit
  • Employee Life Insurance
  • Annual Performance Bonus potential
  • Relocation assistance if applicable
  • Dignity Health now offers an Education Benefit program for benefit-eligible employees in Arizona. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. Advanced Practice Providers and Faculty Physicians can receive up to $90,000 if full-time and hired within a year of completing their residency or fellowship. Part-time providers can receive up to $45,000. Join our team at Dignity Health to take advantage of this amazing opportunity!

Job Tags

Full time, Part time, Relief, Local area, Relocation package, Flexible hours,

Similar Jobs

Domino's

Delivery Driver(03526) - 3217 Junction Blvd Job at Domino's

 ...s Pizza - from fresh out of the oven to the customer's door - our drivers make it happen. Money! Our delivery experts are paid cash daily from earned tips and mileage reimbursement. That is money in your pocket every night! Delivery Experts will earn a base hourly... 

City of Fort Lauderdale, FL

MEDIA RELATIONS AND PUBLIC OUTREACH MANAGER (PROGRAM MANAGER I) Job at City of Fort Lauderdale, FL

 ...The City of Fort Lauderdale employees possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance...  ...within the Strategic Communications Department to manage media relations and other public outreach methods that may include video production... 

Lodestar Consulting, Inc.

UiPath RPA Developer Job at Lodestar Consulting, Inc.

Lodestar Consulting is currently seeking a full-time UiPath Robotics Process Automation (RPA) Developer in support of a project with the Air Force. We are a fast-growing small business (named to Inc5000's list of fast growing private companies in America two years... 

EvergreenHealth

Cook I (per diem) Job at EvergreenHealth

 ...training available. Job Summary: Responsible for preparing food products (i.e., main entrees, soups and sauces) in a commercial...  ...years of progressively responsible related work experience in the fast-food, restaurant, hospitality or other culinary environment, or... 

Kent Plc

Senior Electrical Engineer Job at Kent Plc

 ...ethnic background, gender, age, religion, identity, or disability. About the job: Kent is looking for a Senior Engineer II - Electrical to be based in the Greater Chicago area. Skills and Responsibilities: Provide project discipline engineering...