Job Description

Door Attendants only available in below NY locations: The Bristal at North Hills The Bristal at York Avenue 305 West End Assisted Living Encore Luxury Living The Door Attendant will serve as the first point of contact to Resident, guests and prospective Residents and will provide customer service and assistance where needed. DUTIES AND RESPONSIBILITIES: Provide efficient, friendly and courteous customer service while greeting Residents and their guests Answer questions and providing directions/ assistance in a professional manner when requested Assist Resident with bags, luggage and other items when necessary; opening doors for Residents and guests Make customer service, care and satisfaction the priority in every interaction Maintain excellent Resident relations using Resident/ guests names when possible Assist in other areas of the lobby/ reception area as requested Maintain friendly interactions with Resident, Management and co-workers at all time Alerting management of any Resident or safety concerns as necessary Assist Residents with vehicle parking Deliver resident packages QUALIFICATIONS: Prior experience as a Door Attendant, Concierge, Greeter in a residential property, hotel or similar high end establishment where guest relations and first impressions are emphasized An extremely professional yet friendly, outgoing demeanor when interacting with Residents, Guests, Management and co-workers Proven ability to provide exceptional service while paying close attention to detail Well-mannered and impeccably groomed at all times Possess excellent interpersonal, verbal and written communication skills Ability to endure exposure to outside weather conditions, such as heat, cold, wind, etc. while waiting for or Residents and guests Able to stand for long periods of time and be able to lift 50-60lbs Must submit to a Motor Vehicle background check and have a clean driving record for locations that require Resident Valet Services WORKING CONDITIONS: Standing 90% Walking 90% Sitting 10% Talking 90% Bending 40% Kneeling 40% Lifting 40% The Door Attendant may be required to stand during entire shift, occasionally sit, climb or balance, stoop, kneel, crouch or crawl. Must be able to regularly stand, walk, run, use hands to finger, handle, feel, reach with hands and arms and talk or hear. Must be able to regularly lift up to 50 pounds frequently and up to 75 pounds occasionally.

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