Essential Functions:
Successful candidates will respond to incoming telephone, email, mail, and 3rd party collections inquiries and other duties as assigned. Successful candidates will be responsible for; communicating with the public, and external collection attorneys on a wide variety of subjects, including service applications, service interruptions, bankruptcy, identity theft, legal collections, and other credit & collections related matters. Initiate outbound collection calls to delinquent customers and actively collect on delinquent accounts. Candidates must possess excellent communication and interpersonal skills, be team oriented, and enjoy working in fast paced environment. Responding to customer calls outside regular hours in emergency situations and for planned overtime is required. Individuals must also have the ability to work under a stressful and structured environment.
A high school diploma or the equivalent is required. Three years experience in a Call Center environment for Level III. Five years of related Call Center experience for Level IV.
Applicants will be required to successfully pass the EEI Customer Service and Data Entry aptitude test. Minimum of three years of customer service related experience is required, along with intermediate Microsoft Word and Excel skills. Applicant is required to have working knowledge of the C2 and CACS systems. Familiarity with credit & collections practices and procedure is a plus. The selected candidates must be able to work Monday through Friday, 8:00 a.m. - 4:30 p.m. Responding to customer calls outside of regularly scheduled hours in emergency situations is required. The ability to speak multiple languages is a plus. Qualified candidates must submit a resume with their application.”
Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skill:
Education:
Experience :
The annual salary range for this position is $48,530.00 to $53,920.00, plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of our benefits.
Licenses & Certifications:
Working Conditions:
Mental Aspects :
Leadership Behaviors/Competencies:
Set and Communicate Direction and Priorities
Build Trusting Relationships
Manage and Develop People
Foster Teamwork and Cross-functional Collaboration
Create a Diverse, Inclusive Workforce
Lead Change
Focus on the Customer
#custajd
Worker Type:
RegularNumber of Openings:
1EEO Statement
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Emergency Response:
Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
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