Job Description

Job Title: Gym General Manager

Location: Retro Fitness of Catonsville

Employment Type: Full Time

Requirements:

• 50 hours a week
• Manage the club's revenue and expense goals.
• Maintain RetroFitness’s high level of customer service.
• Responsible for timely resolutions of all escalated issues.
• Oversee all program revenue and expense goals and implement and support company programs and promotions to help generate new sales leads for optimum new membership growth.
• Hire, train, motivate, direct, coach and evaluate all club employees.
• Maximize member retention by ensuring high levels of customer service, cleanliness, and a variety of innovative and educational programs, continual upgrades, and responsiveness to member feedback.
• Ensure that the club meets all RetroFitness’s standards for cleanliness, maintenance, safety, security, and physical plant operations as well as business and financial management.
• Maintain current knowledge of key competitors.
• Ensure club participation in local community events.
• Manage Front desk, Child Sitting, and Maintenance Employees to ensure policies and procedures as outlined in the Operations Manual are followed at all times.
• Budgets and schedules Front Desk, Child Sitting, and Maintenance staff coverage.
• Ensure that all staff are wearing proper attire.
• Manage and control all gym “Tours” with potential members.
• Monitor the Club prospect system online for potential members.
• Monitor the Club email system and serve as a liaison for the owners.
• Maintain the Club Kiosk system, setting up promo codes, plans, and reviewing queue.
• Set daily goals for all profit centers, by shift and participate in obtaining the daily goals.
• Manage all aspects of inventory; entering, audits, ordering, reconciling incoming merchandise, etc.
• Serve as a liaison with the owners.

Compensation: $45,000

With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed.

With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Retro Fitness Corporate.

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