Job Description

•** Selected applicants will be required to work remotely but will need to work Onsite for the first few weeks for training. 35-hour workweek and Hours are Monday- Friday- 2:00 pm to 10:00 pm Remote or Wednesday - Sunday 2:00 pm to 10:00 pm Remote. ***

Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.

Qualifications and Skills Desired:

• Microsoft Windows 10

• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on Client mainframe systems will be provided.

• Experience using Microsoft Excel, Word and Visio

• Must have good clear communication skills

  The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

  Responsibilities:

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.

• Maintain a working knowledge of Help Desk and IT Operations procedures.

• Log all incoming problems and requests and actions taken to resolve them.

• Provide first response help desk support to all customers and users.

• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.

• Provide support for Client business applications.

• Provide follow-up status to end-users in accordance with specified support policies and procedures.

• Ensure closed problems are adequately documented.
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit . Should you have any questions/concerns, please contact our HR Department via our secure .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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