Job Description

** IT Support Specialist - Kansas City, MO**

**Job Category****:** INFORMATION TECHNOLOGY **Requisition Number****:** ITSUP01270 Showing 1 location **Job Details**

**Description**

**POSITION SUMMARY**

Provides overall hardware and software support to McCownGordon associates, including systems provisioning, internal and field user support, printer/copier management, and mobile phone support.

**PRIMARY RESPONSIBILITIES**

System Provisioning

* Deploys laptops and desktops by following documented procedures, company standards, and direct instruction.

* Installs and configures software by following documented procedures, company standards, and direct instruction.

Internal User Support

* Reviews incoming helpdesk requests, prioritizes and escalates as needed.

* Diagnoses and repairs software and hardware by using troubleshooting procedures to determine problem and possible solutions.

* Communicates with vendors to resolve escalated technical issues by phone and e-mail.

* Communicates regularly with user to provide updates and interim provisions.

Field User Support

* Addresses technical issues by using remote software and by making site visits as necessary.

* Maintains networks and systems at remote locations.

* Assists with technical training for field users on hardware and software.

Asset Tracking

* Tracks laptops, desktops, hardware and software by entering details into asset tracking system.

Printer/ Copier Management

* Keeps inventory of toner supplies and orders when needed by contacting the appropriate vendor.

* Places service calls when equipment is broken by following departmental protocol.

* Submits meter readings on a monthly basis by collecting the figures and e-mailing them to the appropriate contact person.

Mobile Phone Support

* Troubleshoots phone issues with vendor support.

* Deploys Mobile Devices by following documented procedures, company standards, and direct instruction.

Intranet Maintenance

* Maintains corporate intranet by updating news articles and uploading documents.

* Assists intranet users by offering guidance and instruction on navigating the system.

**MINIMUM QUALIFICATIONS**

* Associates Degree in IT-related field, or equivalent certification and training.

* 1-3 years of experience hardware troubleshooting.

* A+ Certification preferred

**WORKING CONDITIONS**

The position requires work in an office environment.

Note: This job description reflects a summary of the job and does not prescribe or restrict the responsibilities that may be assigned. The job description is subject to change at any time.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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