Promotions Coordinator Job at Ellis Park Racing and Gaming, Henderson, KY

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  • Ellis Park Racing and Gaming
  • Henderson, KY

Job Description

SUMMARY

The Promotions Coordinator position is responsible for executing gaming promotions, cultivating player development, and providing exceptional guest service by creating a fun-filled, entertaining, and exciting environment for all Ellis Park patrons, as outlined below, in accordance with Ellis Park Racing & Gaming (the "Company") policies and procedures.

SPECIFIC DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive but a general illustration.It may be expanded to include other duties and responsibilities deemed necessary.

  • Provide exceptional guest service to support player development and guest relationships.
  • Genuinely interact with guests to build relationships and loyalty. This includes learning their names and preferences, making individual and professional connections, and greeting guests with a smile and eye contact.
  • Identify opportunities to increase play and resolve guest issues through service recovery.
  • Leverage promotional kiosks, Super-Play Mate, and MGT software to aid in player development.
  • Promote the Players Club program by encouraging new card sign-ups and ensuring active participation from enrolled members.
  • Promote responsible gaming for all Ellis Park patrons.
  • Coordinate with the Marketing Manager and Marketing Coordinator for gaming promotions and events.
  • Prepare and execute gaming promotions while creating an exciting and engaging atmosphere for guests.
  • Prepare, execute, and maintain Players Club continuity giveaways.
  • Announce, present, and execute promotional events, creating a high-energy atmosphere.
  • Knowledge of all HHR machines to better assist guests with questions on how to play.
  • Serve as a VIP host to all guests with a high rate of play.
  • Demonstrate flexible and efficient time management and ability to prioritize workload.
  • Work under pressure; maintain regular and punctual attendance, including working odd and unusual hours, holidays, and weekends when necessary.
  • Maintain courteous, positive, professional working relationships with all Ellis Entertainment team members.
  • Develop a thorough knowledge of services, amenities, and surroundings (i.e., gift shop, restaurants, theater, etc.), providing accurate directions and information for guest inquiries about promotions and special events.
  • Perform additional duties and responsibilities as necessary or assigned.

EDUCATION, TRAINING, AND EXPERIENCE

  • High school diploma or GED.
  • Previous guest service experience in hospitality or related field.
  • Experience with Microsoft Office.
  • Must be detail-oriented, professional, and have strong organization and time management skills.
  • Excellent verbal and written communication skills.
  • Able to obtain and maintain a valid Kentucky gaming/racing license.

STANDARDS OF PERFORMANCE

  • Knowledge of principles and processes for providing customer service.
  • Ability to work independently or as part of a team.
  • Ability to read, analyze, and interpret common documentation.
  • Ability to write and present information to management in a reasonable manner.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret a wide variety of instructions and deal with several variables.
  • Excellent math and communication skills.

WORKING CONDITIONS

  • Required to work long hours, including nights, weekends, and holidays.
  • Define problems, collect data, establish facts, and draw valid conclusions.
  • Utilize all equipment associated with the position, including, but not limited to, player development software.
  • Interpret and execute various instructions provided in written, oral, diagram, or schedule format.
  • Resolve problems and conflicts diplomatically and tactfully.
  • With reasonable accommodations, able to be physically mobile. This includes the ability to stand/walk 90% of the time, push, pull, carry, and lift up to 25 lbs.
  • Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.

Get your career on track. Join the Ellis Park team TODAY!

#ellispark

Job Tags

Holiday work, Flexible hours, Night shift,

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