Job Description

Job Description

Job Description

Support Specialist – Customer Service

BrightKey  is currently growing our service team at their Annapolis Junction, MD location (near Columbia/Jessup MD). We are looking for individuals to ensure that our customers receive the greatest care and consideration in getting questions answered.
This Support Specialist - Customer Service role is ideal for savvy, self-motivated individuals passionate about helping customers and wanting to grow in a fast-paced, low-stress environment. We want to hear from you if you’re committed to excellent communication and eager to make a significant impact.

Schedule, Benefits, & Compensation:

• On-Site, First shift, Monday through Friday - 40 hours per week
• Medical, Dental, & Vision Insurance
• Participation in a company 401k program
• Paid Time off and 10 paid holidays
• Pay is $19.00 per hour
• BONUS: we offer a $1,000 completion bonus after completing your first year of employment with BrightKey!

Requested Experience for Support Specialist - Customer Service Candidates:

• Experience in a professional call center environment
• Strong customer service skills, ideally in a call center environment.
• The ability to interact and communicate in a positive and upbeat manner
• Experience with Microsoft Word and Excel

Core Responsibilities:

• Handling inbound calls from customers to address their needs, questions, and concerns courteously and professionally.
• Resolve any customer complaints or problems and offer assistance to reach a positive conclusion to the customer interaction. 
• Provide accurate documentation by utilizing systems and software to record customer interactions.

Requirements:

• High School Diploma or equivalent
• At least on year of experience in customer service, ideally in a call center environment
• Excellent verbal and written communication skills
• Fluent in English, additional language skills are a plus
• Proficient in computer programs including Word and Excel

 
BrightKey's commitment to an environment that supports equal employment opportunity and non-discrimination for all persons is at the core of our leadership and company culture.  BrightKey provides resources and opportunities to strengthen and advance diversity, equity, inclusion, and accessibility within our workforce, and we believe in the unconditional treatment of others with dignity and respect.

 

Support Specialist – Customer Service
Support Specialist – Customer Service CSR-071624

Job Tags

Hourly pay, Holiday work, Day shift, Monday to Friday,

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