At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
Key Responsibilities:
* Database Management and administration
* Maintains the various databases to ensure relevance, accuracy, and quality of data.
* Trip Cost Estimate creation and customer interaction.
* Operational Support, such as hotel coordination, airline coordination, transportation or any additional products and services.
* Supports billing team as necessary for trip creation and audits.
* Ensures quality assurance and consistency of all services delivered by Supporting Services.
* Will maintain a professional demeanor in stressful situations.
* Helps other employees to accomplish company goals.
* Ability to act in situations with confidence, assertiveness, tact and diplomacy.
* Ability to deal resolutely with sensitive situations.
* Helps other employees to accomplish company goals.
* Ability to act in situations with confidence, assertiveness, tact and diplomacy.
* Ability to deal resolutely with sensitive issues, methods and techniques used in persuasion and negotiation of conflicts and problems.
* Performs other duties as may be assigned by management.
* Working hours: as determined by management,
Job Requirements:
* Highly organized, detailed, oriented with strong math skills.
* Storing customer service and relationship building skills.
* Self-motivated and has the ability to talk on challenges and be responsive to change.
* Ability to partner with other departments and interact effectively with employees at all levels of the organization.
* Communicates effectively, both orally and in writing, in a diverse range of audiences and settings.
* Ability to work under pressure and deadlines.
* Proficient in Microsoft Excel, Word and Outlook.
* Database entry skills.
* Information research skills
* Knowledge of global geography.
* Knowledge of the travel industry.
* Knowledge of aviation.
* Ability to work evenings and weekends, if needed
Experience:
* Previous experience of maintaining data information nis preferred.
* Previous experience conducting research of operational critical information is preferred.
* Experience within the aviation or travel industry preferred.
Education:
* Required: High School graduate or equivalent (GED or another certificate)
* Preferred: Associate degree, Technical School diploma, or other two-year programs in Aviation, Business, Logistics or Data Management. Bachelor's Degree (BS, BA, etc.) in Aviation, Business, Logistics, or Data Management.
Specific Skills & Knowledge Required:
* Close attention to detail
* Excellent written and verbal communication skills
* Excellent technical skills
* Meticulous attention to detail
* A logical approach to work
* The ability to prioritize tasks
* Problem-solving skills.
* Communication and interpersonal skills
* Management database access and permissions
* Reviewing and managing database security, integrity and backup procedures
* Writing operating manuals and providing training and support for database use.
* Decision and implementing processes for resolving faults and data loss.
Geographic Scope & Travel Requirements:
Non or Some: Infrequent travel of short to moderate duration; typically, does not included remote or hazardous locations; typically travel is to planned events, training, or meetings.
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World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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