Work From Home Job at Fedex, Holyoke, MA

QlRpWXBrOHJhNHdOZVcrSFNlWUlHa2lGcUE9PQ==
  • Fedex
  • Holyoke, MA

Job Description

Job Title: Work From Home Customer Service Representative
Employer: FedEx

Job Description:

As a Work From Home Customer Service Representative at FedEx, you will provide remote support to customers, handling inquiries and resolving issues through phone, email, and chat. You will ensure that customers receive timely and accurate information about their shipments, supporting FedEx’s commitment to excellent customer service.

Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Provide information about shipping services, rates, and delivery times.
- Resolve customer issues and complaints in a timely manner.
- Process orders, track shipments, and handle returns.
- Document customer interactions and maintain accurate records.
- Follow company policies and procedures to ensure customer satisfaction.
- Collaborate with other team members and departments to resolve complex issues.

Qualifications:
- High school diploma or equivalent.
- Previous customer service experience preferred.
- Strong communication and problem-solving skills.
- Ability to work independently and manage time effectively.
- Reliable internet connection and a quiet workspace.
- Basic computer skills and familiarity with customer service software.

Job Tags

Remote job,

Similar Jobs

Vallarta Supermarkets

Instructional Designer Job at Vallarta Supermarkets

 ...located in Santa Clarita and NOT an Graphic Designer Vallarta Supermarkets is a rapidly...  ...seeking an experienced and qualified Instructional Designer to join the Corporate Training...  ..., content curation, performance consulting, needs analysis, and learning technology... 

eTeam Inc

CNA - LTC - HOUSING INCLUDED! Job at eTeam Inc

 ...determining how best to help them. Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising. Turning and repositioning... 

Starcom

Senior Associate, Planning Job at Starcom

 ...Starcom partners with the world's leading marketers and brands, including Bank of America, Best Buy, Kellogg Company, McDonald's, Novartis, Samsung, Visa and more. Job Description What Youll Do: The Sr. Associate, Planning works cross-functionally with internal... 

ECHN

Physician Office, Medical Assistant Job at ECHN

NEW HIRE SIGN ON BONUS ELIGIBLE POSITION - $1K! POSITION SUMMARY: Medical Assistants support providers in ECMPF medical office settings. They are multi-skilled, assume a wide range of roles and are viewed as vital partners in provider quality patient care and increasing... 

SILAC Insurance Company

Incident Response Analyst (Internship) Job at SILAC Insurance Company

 ...and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Incident Response Analyst (Internship) Job Overview: This position offers a unique experience and a broad set of skills to any new security practitioner. You'll...